Frequently Asked Questions (FAQ)

PAYMENT

What payment methods do you accept?
At CanvaSnap, we accept all major credit cards and PayPal for your convenience.

How secure is my personal information?
Your security is our priority. CanvaSnap adheres to the highest industry standards to protect your personal data. We use SSL (secure socket layer) technology to encrypt your credit card information and personal details during transmission, ensuring safe payment processing.


ORDER TRACKING

My tracking number isn’t working.
Every order at CanvaSnap comes with a tracking number. If your tracking number isn’t working, please contact us at support@CanvaSnap.com, and we’ll assist you in finding your shipment details. You will receive your tracking number via email a few days after your order. Make sure to enter your tracking number correctly using copy-paste to avoid errors.

How do I know if my order has been shipped?
Once your order has been dispatched, we’ll notify you by email or phone. Your tracking number will be sent shortly after, which you can use to track your order via our online tracking page.

The tracking site says “Delivered,” but I haven’t received my package.
Sometimes, postal services mark a package as delivered when it arrives at your local post office. Please wait a few more days or contact your post office for details. They might be holding your package for you.


SHIPPING & DELIVERY

Do you ship internationally?
Yes, CanvaSnap ships to most countries around the world.

How long does it take for my order to ship?
Most orders are processed within 1-3 business days. You will receive an email notification once your items are shipped.

My order hasn’t arrived on time—what should I do?
If your order doesn’t arrive within 15 business days, please contact us at support@CanvaSnap.com.

How long does shipping take?
Shipping times vary based on location. For more details, please refer to our Shipping Policy.

How is my package delivered?
Depending on your location and product, your package will be delivered to your home, mailbox, or local post office. If the delivery fails, a notice will be left for pickup at your nearest post office.

How much do you charge for shipping?
Shipping costs are calculated at checkout.

Where is my package being shipped from?
CanvaSnap has over 140 fulfillment centers in 32 countries. Your order will be locally produced and shipped from the nearest center to your location.


RETURNS & REFUNDS

What if I receive a damaged or faulty product?
If you receive a damaged or faulty product, send us photo or video evidence, and we’ll arrange a refund or replacement.


AFTER PURCHASE

I’ve entered the wrong shipping address or chosen the wrong variant—can I change it?
If you need to change your order details, please email support@CanvaSnap.com immediately. While we can’t guarantee changes after processing begins, we’ll do our best to assist.

My package is stuck in customs—what can I do?
Customs delays are beyond our control. We recommend contacting your local customs office for assistance. Any customs fees or taxes are the responsibility of the recipient.

Can I change my shipping address?
If you need to update your shipping address, contact us as soon as possible after placing your order. Once your order has been processed, we may not be able to make changes.